Refund policy

Refund & Return Policy

Defective, Damaged, or Incorrect Items Only

Temptations accepts returns only for products that arrive damaged, defective, incorrect, or significantly different from their description. We do not accept returns for non-defective products, buyer’s remorse, or change-of-mind purchases.

Hygiene & Safety Standards

Due to hygiene, health, and safety standards for adult novelty and wellness products, opened, unsealed, or used products are not eligible for return unless they arrived defective, damaged, incorrect, or significantly not as described.

Reporting an Issue

Contact us within 7 days of delivery at info@temptationstx.com. Include your order number and photographs or other details showing the issue. Claims submitted after 7 days may not be eligible for a refund.

Return Authorization

All returns require prior authorization. Do not mail an item until Temptations has reviewed your claim and provided return instructions.

Return Shipping Costs

The customer is responsible for paying the cost of shipping an approved defective item back to Temptations. Return shipping costs and original shipping charges are non-refundable. Temptations does not provide prepaid return shipping labels.

Exchanges

We do not accept exchanges.

Return Processing Facility

Approved returns must be mailed to:

Temptations Returns Facility
1639 Babcock Rd
San Antonio, TX 78229
United States

For in-person inquiries or retail-store customer service, our main store is located at 8373 Culebra Rd #103, San Antonio, TX 78251.

Refund Processing

After the approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method within 5–7 business days.